1. Any compensation paid for lost/ damaged parcels is offered strictly on goodwill basis as a value-added benefit for our clients.

2. Damaged items: Must report within 24 hours upon receipt and late reporting shall not be entertained. Decisions to compensate shall be the sole prerogative of the company after investigation, reviewing of the payment patterns and conclusive decision by the Claims committee.

3. We will not entertain any claims which is already supported by a Proof of Deliver (POD) including deliveries to residential postboxes and gates (no signed POD).

4. The following items are specifically excluded from any form of compensation and clients must procure own insurance:

1. Acryllic and Glassware, including items which a big component is made of glass eg photo frames.
2. Bottled liquid (wine, juice, medicine, chemical etc.) - whether broken or leaking.
3. Car/ computer/ other equipment spare parts eg bumper, headlights, mother board etc.
4. Documents, Passports, precious art works, jewellery, cash and cash equivalent.
5. Items which are generally non-insurable by an insurance company.

5. Compensation sum per CN is limited to the LOWER of repair/ actual/ replacement costs up to maximum of RM100.00 per Consignment Note.

6. Upon compensation, M Xpress has the full right to retain the damaged goods.

7. Claims for lost/ damaged shipments must be supported by the proof of repair/ actual/ replacement costs. Claims supported by retail invoices shall be subject to a discount of 50% or more.

8. No compensation shall be accorded under the following circumstances:

1. Claims for consequential losses.
2. Claims for missing/ damaged contents when the outer packaging/ box is clearly not tampered.
3. Client has overdue payments beyond approved credit period.
4. Shipments damaged due to improper and/ or inadequate packaging. Shipper is wholly responsible to ensure that package is safely packed to keep it from being damaged during transportation.eg, must be able to withstand a drop of 3 feet above ground with all sides protected. Fill up all space within the package/ box to minimise content movements.

9. All clients are encouraged to procure additional marine goods-in-transit insurance and M Xpress can facilitate such arrangement if necessary. Please contact our Customer Services for more information.